Your questions answered — because better living starts with clarity.
🛒 Orders & Shipping
Q1: Where do you ship to?
We currently ship across Canada and the USA. Some products may have regional shipping restrictions due to supplier availability.
Q2: How long will my order take to arrive?
Orders typically ship within 1–3 business days. Estimated delivery is 5–10 business days, depending on your location and the product’s warehouse.
Q3: How do I track my order?
Once your order ships, you’ll receive a tracking link via email. You can also log into your account to check your order status.
Q4: Do you offer free shipping?
Yes, we offer free standard shipping on most orders over $75 CAD within Canada and the USA.
💳 Payments & Pricing
Q5: What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All transactions are processed securely.
Q6: Do you offer discounts or promotions?
Yes! Subscribe to our email list for exclusive offers, seasonal sales, and first access to curated collections.
Q7: Will I be charged tax?
Applicable sales taxes are calculated at checkout based on your location.
🔄 Returns & Exchanges
Q8: What’s your return policy?
We offer a 30-day return policy on most items. Items must be unused and in original packaging. Some exclusions apply (see our full Return Policy).
Q9: How do I start a return?
Email us at returns@theprimethings.com with your order number and reason for return. We’ll guide you through the next steps.
Q10: Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. For all other exchanges, please return your item and place a new order.
🌱 Product Questions
Q11: Are your products eco-friendly or sustainable?
Yes! We carefully curate better-living products that are ethically sourced, sustainably made, or designed to reduce waste.
Q12: Where do your products come from?
We source from trusted suppliers across North America and internationally, focusing on quality, sustainability, and reliability.
Q13: How do I know which size or variant to choose?
Each product page includes a sizing chart or buying guide. If you’re unsure, contact us and we’ll be happy to help.
🛍️ Account & Support
Q14: Do I need an account to order?
No account is required, but creating one lets you track orders, manage returns, and save your shipping info for faster checkout.
Q15: How can I contact customer support?
Reach us at info@theprimethings.com or through our Contact Page. We respond within 24–48 hours Monday through Friday.